We pay attention to the quality of product and services, so we check product before sending out.
1.How to deal with, If the item is defective?
We are sorry that the item is defective. We will sort it out actively but we also need your help.
First: If the item is defective, please notify us within 7 days of delivery.
Second: please take the picture of the item is defective, send pic to e-mail:[email protected]
Pls remark the order number and item number on e-mail., so that we could feedback to our QC Director, after check and agree, we will add new one to your next order for free.
Third: If you confirm to return goods,pls notice that all items must be returned in their original condition, in order to qualify for a refund&exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensate for the loss of customers.After evaluation, we will offer you some discount on the next order.
If the return is caused by the customer(Not fit size,don’t like color/material/style),customer should be responsible for sending and returning shipping fee.
Pls leave a note inside package, remark order number，so that we can know when we got it
Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
Refund will be released within 5 working days after we received the package, refund excluded shipping,because delivery company charged shipping already when package sent out.
Usually don't accept return/exchange if there is no quality problem.
Size and material
About the size: we have size chart on site, please take it for reference before shopping .
About material: we have material description and real pic on site, please check before shopping, if more information is needed, pls contact our service.
Enjoy shopping!
